Listening

Customer service       : Cheap Printing. How can I help you?

Customer                   : Hello this is Houghton Consulting Hair, H-o-u-g-h-t-o-n. I’m calling about an order for some busniness cards. I’d like to know when we can expect them?

Customer Service      : Can I help you? What the number, please madam?

Customer                   : Yes, its 762/29B.

Customer service       : Wait a moment please, I’ll check. Right here this 762/29B.

Customer                   : Yes, that’s right. The delivered day was Monday the 26^th of February but the business card didn’t arrived.

Customer service       : Yes, this new any order. I’m afraid with this problem with quantity order. We can to deliver a card next Tuesday morning instead at the 8^th of March.

Customer                   : Oh no that’s too late. We’re attending the company conference in Toronto on the 5^th of March and we need business card to take with us.

Customer service       : So when is the latest we can deliver a card?

Customer                   : On Friday, The second of the March the latest.

Customer service       : Okay. I’ll speak to the Manager and see if we can change the delivery day as 

Customer                   : Yes, thank you. I’d like expect you call very soon then, thanks.

audio : Group 13

Group 13:

1. Ayu Fera Kurnia
2. Dela Andayani
3. Sri Lestari